An AI Concierge for Airbnb & Vacation Rentals That Knows the Stay — and Knows When It Doesn't.
Host-controlled · Grounded answers · Local discovery
Guests ask about Wi-Fi, check-in, house rules, check-out and what to do nearby. TapStay answers from the information you saved for that stay, uses verified place data for local recommendations, and sends unresolved stay-specific questions back toward you instead of guessing.
Built for Airbnb hosts, vacation-rental owners and short-term rental property managers who want an AI guest assistant that stays inside the facts.
- Answers from your stay
- Verified local discovery
- No guest app
- Free during the Early Pilot
Free during the Early Pilot · Full feature set · No credit card required
TapStay Concierge
Answers from your stay information
Can we check out later?
Check-out is 11:00. Your host hasn't set a late check-out policy — would you like to contact them?
Presentation example. The Concierge answers from the stay information a host configured.
What is an AI concierge for Airbnb and vacation rentals?
An AI concierge is a guest-facing assistant for a specific stay. Instead of reading a document or messaging the host, the guest asks a question in their own words — the Wi-Fi password, how to get in, the house rules, what time check-out is, or where to eat tonight — and gets an answer straight away.
TapStay differs from a generic vacation-rental chatbot in four ways: it uses property-specific stay knowledge the host configured, it retrieves verified local places instead of imagining them, it can hand the guest back to real guest portal actions, and it falls back to the host when the answer simply isn't there.
Which questions should reach an assistant at all is a separate decision. Our guide to common Airbnb guest questions maps what to automate, what to answer then escalate, and what always needs a human. See how AI concierge tools fit alongside messaging AI, guidebooks and guest portals in the vacation rental software landscape.
Try the full AI Concierge — free during the Early Pilot.
This is the same full TapStay Concierge — not a temporary chatbot demo and not a feature-limited trial. TapStay is completely free through January 1, 2027: full access, unlimited properties, and no credit card required.
The Concierge lives inside the Guest Portal and answers from the property and stay knowledge you provide — a property-aware AI concierge rather than a generic vacation-rental AI guest assistant. After the pilot, your first active property remains free forever. Plaque ordering will become available after the Early Pilot.
- Grounded in your property
- Full feature set
- No credit card
If the host didn't say it, TapStay doesn't pretend they did.
The Concierge is designed to refuse unsupported stay-specific answers. It doesn't fill missing host policies with guesses, and it doesn't turn a plausible sentence into a promise you never made.
- 1
Host information
You configure the stay.
- 2
Stay knowledge
Structured facts for that property.
- 3
TapStay Concierge
Answers inside those facts.
- 4
Guest
A clear answer, or a route to you.
Known stay fact
The answer exists in the stay information the host configured — Wi-Fi, check-in, house rules, check-out — so the Concierge answers directly and can open the matching portal card.
Verified local question
For “where should we eat?” the Concierge retrieves verified nearby places for that category and origin instead of inventing a restaurant that may not exist.
Not in the stay
If the host never set a policy or detail, TapStay says the information isn't available for this stay — and can direct the guest to the host instead of filling the gap with a guess.
The host sets the facts. TapStay stays inside the lines.
Not just an answer. The right next action.
A chat bubble is rarely the destination. TapStay Concierge can hand the guest back to the real guest portal surfaces — Wi-Fi, Check-out, House Rules, Stay Details, Around You and Contact Host — so the conversation ends in something useful.
Concierge answer
Here are the Wi-Fi details saved for your stay.
Open Wi-Fi card
Network and password, with a copy action — no retyping from the router.
Local recommendations that go far beyond a static guidebook.
A printed list of favourites ages the moment it's written. TapStay keeps the host's taste and adds live, verified place data on top of it.
Host Picks
The owner's curated favourites for the property's neighbourhood — the bakery two streets away, the restaurant worth booking, the walk nobody finds on their own.
Verified nearby
Live verified nearby results for the selected category, showing the trustworthy details that exist — rating and rating count, distance, address, Maps link, website or phone.
Ten guest-ready categories
Restaurants · Coffee · Attractions · Breakfast & Bakeries · Bars · Groceries · Outdoors · Shopping · Pharmacy · Transport
The guest doesn't have to be at the property.
Guests spend most of their stay somewhere else — a beach, a museum district, the old town. Discovery can move with them, without pretending the host's picks followed along.
The local guide can travel with the guest.
Search origin
The property's neighbourhood
Results are centred on the stay, so distances are measured from the front door and the host's curated picks lead the way.
Host picks first. The owner's favourites for the neighbourhood lead the list.
Verified results near the stay. Nearby places are retrieved around the property.
Host pick · neighbourhood favourite
Curated by the owner for this property
Host picks are the owner's own recommendations for the area around the stay.
Verified café nearby
Rating shown when availableMeasured from the property
Distance, address, Maps link, website and phone are shown when Google returns them.
Presentation examples only. Real cards show verified place details for the selected category and origin.
Location without the creepy part.
Near me is a single, deliberate moment — not a background permission your guests forget they gave.
Location is never requested passively — nothing happens until the guest taps Near me.
TapStay shows its own consent step before the browser permission prompt appears.
One current position is requested. There is no location watcher and no movement history.
The coordinate exists only for the current page view.
It is not written to localStorage, sessionStorage, IndexedDB, cookies or URL parameters.
Switching back to the stay, or reloading the page, drops it.
If the guest declines — or location isn't available — discovery falls back to the property.
Your property. Your facts. Your standards.
You decide the stay information: arrival and check-in details, Wi-Fi, house rules, check-out instructions, contact details and the host picks guests see first. The Concierge is an assistant operating on top of that source of truth.
It is not an autonomous host inventing new policies. Airbnb hosts, vacation-rental owners and short-term rental property managers keep authorship of everything a guest is told.
Stay information
House rules
Check-out steps
Host picks
Browse it, or ask it.
The Digital Guidebook is the property knowledge layer the Concierge draws on — the structured stay facts a host saves once and both surfaces reuse. For the operational side of this — what a concierge should and should not take off the team’s queue — read the data-backed guide to reducing repetitive guest messages.
Digital Guidebook
Browsable information — Wi-Fi, arrival, house rules, check-out and local recommendations, laid out to read.
AI Concierge
Ask in natural language and get the answer for this stay, plus the portal action that goes with it.
Guest Portal
Where both live — opened by NFC tap, QR code or link, in the phone's browser, with no guest app.
AI concierge questions, answered.
Put a property-aware AI Concierge in your stay — free during the Early Pilot.
Set the stay information once. Guests get grounded answers, real portal actions and verified local recommendations — near the stay, or near them. Free through January 1, 2027, with the full TapStay feature set and no credit card.
Free during the Early Pilot · Full feature set · No credit card required · No guest app
Curious how it answers? Ask the Concierge in the live demo.
