Terms of Service

TapStay is operated by Eyal Hayout, an individual operator based in Israel. Contact: contact@tapstay.app.

These Terms primarily govern Hosts and account holders. Certain provisions also describe the conditions for using TapStay's Guest Portal.

A Host account must be created by a person who is legally capable of entering into this agreement under applicable law, and who is acting for a property they are entitled to represent.

As a Host you are responsible for:

• keeping Guest-facing property information reasonably accurate and current
• updating or removing property information that has become inaccurate
• having the right and authority to provide the content you upload
• lawful use of TapStay
• keeping safety, emergency and property instructions accurate and current
• maintaining appropriate control of your account and its access
• not uploading unlawful or infringing content

TapStay does not independently verify every property fact supplied by a Host and is not responsible for doing so.

Guest Portal information is primarily provided and configured by the Host. Guests should follow the actual instructions of the Host and the property.

TapStay is not an emergency service and must not be relied upon for urgent medical, police, fire or other emergency assistance. In an emergency, contact local emergency services directly.

The Concierge uses AI. AI responses may be incomplete, inaccurate or out of date. Guests and Hosts should verify important information independently.

Do not use AI output for emergency or safety-critical decisions. TapStay does not guarantee the accuracy of AI output.

Some features rely on third-party services, including Google Maps and Places, AI providers, authentication and infrastructure services, and external listing, map and business websites.

Third-party content and services have their own terms and privacy practices, and TapStay does not control third-party destinations.

Early Pilot access is granted by invitation as a host-level entitlement. No payment card is required, no charge is made, and it is not a paid subscription.

Features may change during the pilot, and pilot availability may be changed or discontinued, with reasonable notice where practical. Early Pilot is not a promise of permanently free service.

The standard trial is 14 days. It is separate from Early Pilot.

TapStay currently does not automatically charge a card at the end of the trial, because card billing is not enabled and no payment provider is active.

If paid subscriptions are launched later, pricing, renewal, billing, cancellation and refund terms will be presented before any payment is taken, and these Terms and the Privacy Policy will be updated first.

Continuing to use TapStay after a Trial or Early Pilot does not by itself create a paid subscription.

TapStay may provide physical plaques, cards, QR codes and NFC products. References to a permanent property URL or QR identity describe the continuity of the digital property link, not a guarantee of the physical product's lifetime.

Physical products may experience normal wear, damage or deterioration depending on use and environmental conditions. TapStay does not guarantee reviews, ratings or Guest engagement.

TapStay's branding and the original software, designs and materials provided by TapStay are owned by or licensed to the operator, subject to applicable third-party and open-source rights. Nothing in these Terms transfers those rights to you.

Hosts keep ownership of and rights in the content they provide. By uploading content you grant TapStay a non-exclusive, royalty-free licence limited to the rights reasonably necessary to host, process and display that content in order to operate and provide TapStay. You warrant that you have the rights to the content you upload.

You may not:

• use TapStay unlawfully
• engage in abuse or fraud
• attempt to bypass security or access controls
• interfere maliciously with the service
• scrape or automate in a way that harms the service or other users
• impersonate another person or Host
• infringe the rights of others
• upload malware
• misuse Guest or stay links

TapStay may change, maintain and improve features over time. The service is provided on a reasonable-efforts basis and is not guaranteed to be uninterrupted or error free.

Nothing here waives obligations that cannot legally be waived.

To the extent permitted by applicable law, TapStay is not responsible for losses resulting from inaccurate Host-supplied information, third-party services, AI-generated information, or events outside TapStay's reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability or rights where applicable law does not permit that exclusion or limitation.

A Host may request account deletion at any time. Deletion and recovery are governed by the product's current 7-day safety window.

TapStay may suspend or terminate access for serious violations of these Terms, security abuse, or unlawful activity.

If access is suspended or an account is closed:

• suspended access may make Host features and/or Guest Portal features unavailable
• voluntary account deletion continues to use the existing 7-day safety window
• deletion and data handling follow the Privacy Policy and the implemented deletion workflow
• information may remain subject to valid retention requirements and the disclosed limited backup window

These Terms are governed by the laws of the State of Israel, subject to mandatory consumer and privacy rules that may apply to you. Mandatory rights are not waived.

TapStay may update these Terms and the Privacy Policy. Material updates may require renewed acceptance. TapStay may retain records of accepted Terms versions for legal, security and compliance purposes.

Eyal Hayout — contact@tapstay.app