Digital Guest Portal
The guest-facing surface
A browser-based page for one specific stay. It is where the guest actually reads and does things during the stay — no app, no account.
How the Guest Portal worksAbout TapStay
What is TapStay?
TapStay is a guest-experience platform for Airbnb and vacation rentals, combining a Digital Guest Portal, a Digital Guidebook and a property-aware AI Concierge. Guests access the experience by NFC tap, QR code or direct link, with no guest app required. It is built for Airbnb hosts, vacation-rental owners and short-term rental property managers, and it holds the information a stay actually needs: Wi-Fi, check-in and check-out, house rules, property information and local recommendations — answered once, in one place, instead of repeatedly by message.
- Guest Portal
- Digital Guidebook
- Property-aware AI Concierge
- No guest app
“TapStay is a guest-experience platform for Airbnb and vacation rentals, combining a Digital Guest Portal, Digital Guidebook and property-aware AI Concierge. Guests access the experience by NFC tap, QR code or direct link, with no guest app required.”
Official website: tapstay.app
Structure
How TapStay is structured
Three layers, one system: the Guidebook holds the stay knowledge, the Guest Portal presents it to the guest, and the AI Concierge answers questions from it.
Digital Guidebook
The knowledge layer behind it
The structured stay information the host provides: Wi-Fi, check-in and check-out, house rules, property information and local recommendations. It is the content the portal displays.
What goes in the Digital GuidebookProperty-aware AI Concierge
The natural-language interface
Guests can ask in their own words instead of browsing. Answers come from that same saved stay knowledge and supported verified nearby-place data — not from guesswork about your policies.
How the AI Concierge answersAccess
How guests access TapStay
All three methods open the same Guest Portal in the phone's browser. No guest app and no guest account are required.
NFC tap
A guest holds their phone near the optional TapStay plaque inside the property and the Guest Portal opens.
QR code
Any phone camera can scan the printed QR code and reach the same Guest Portal.
Direct link
Share the stay link in a booking message so guests can open it before arrival and keep using it throughout the stay.
The NFC plaque is an optional physical access layer — a way into the portal, not TapStay's product category. A stay page works from a link or QR code on its own.
Audience
Who TapStay is for
Airbnb hosts
Answer the same arrival and Wi-Fi questions once, in a page guests can reopen at any hour.
Vacation-rental owners
Give every stay the same clear information, whether the booking came from a platform or direct.
Short-term rental property managers
Keep stay information consistent across multiple properties instead of per-property message templates.
Scope
What TapStay is — and isn't
TapStay is
- A guest-experience layer for the stay itself
- A Digital Guest Portal guests open in the browser
- A Digital Guidebook — the structured stay-knowledge layer
- A property-aware AI Concierge grounded in that knowledge
TapStay is not
- A property-management system (PMS)
- A channel manager or booking engine
- An OTA inbox or Airbnb replacement
- A generic chatbot that invents property policies
TapStay is an independent product and is not affiliated with Airbnb.
Reference
Core facts
- Official website
- tapstay.app
- Product category
- Guest-experience platform for vacation rentals
- Audience
- Airbnb hosts, vacation-rental owners, short-term rental property managers
- Guest access
- NFC tap · QR code · Direct link
- Guest app
- Not required
- First active property
- Free forever
Your first active property is free forever with the full TapStay feature set and no credit card required. Paid pricing begins only when additional active properties are activated; the physical plaque is optional and purchased separately.
FAQ
Questions about TapStay
Start with one property, free forever
Explore the Guest Portal, see how the AI Concierge answers from your Digital Guidebook, review how TapStay protects host and guest data, or set up your first property now.
Still comparing options? See TapStay alternatives for head-to-head pages against Touch Stay, Hostfully, Enso Connect, Duve, Hospitable and Guesty, or browse the resources hub.
